Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returnable items
Unfortunately, we cannot accept returns our items as they are perishable goods.

Refunds
We will try and resolve any issues straight away but we can offer a refund if you are still unhappy with your order. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we have issued your refund, please contact us at info@rootedbycatherinegray.co.uk.